- Assure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, and forms of working and interacting (FEEL AT EASE): - Assure that the guests feel accompanied during their stay, as well as connected with their city of destination (FEEL THE PLACE): - Ensure that NH Hotels is a reference of quality that exceeds the expectations of our guests. Make them feel special through details and surprises that exceed their expectations (FEEL SPECIAL): - Build customer loyalty through the enhancement of products and services offered by the hotel (BRILLIANT BASICS). - Manage VIP guests.- Assist the General Manager in the Commercial Role. - Assist the General Manager in the quality management and supervision. - Handle complaints and suggestions from guests,...
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